Privacy policy

This Privacy Policy describes how aestheticroomcorex.shop collects, uses, discloses, stores, and otherwise handles personal information when you visit our website, make a purchase, create or use an account where available, subscribe to communications, contact customer service, or otherwise interact with us.

For the purposes of this Privacy Policy, “we,” “us,” and “our” refer to aestheticroomcorex.shop.

Our contact email is:

info@aestheticroomcorex.shop

1. Our Commitment to Privacy

We respect the privacy of our customers and website visitors.

To the extent that the Privacy Act 1988 (Cth), the Australian Privacy Principles, or another applicable privacy or data protection law applies to our activities, we intend to handle personal information consistently with the requirements of that law.

Even where a particular statutory privacy requirement does not apply, we seek to use reasonable practices when handling customer information.

2. Information We May Collect

Depending on how you interact with our store, we may collect information including:

Contact Information

This may include your:

• Name;
• Billing address;
• Shipping address;
• Email address; and
• Telephone number.

Order Information

We may process information relating to:

• Products purchased;
• Order numbers;
• Order values;
• Delivery status;
• Returns;
• Refunds;
• Exchanges;
• Customer service communications; and
• Transaction history.

Payment Information

Payments may be processed by Shopify and/or third-party payment providers.

Depending on the payment method selected, payment providers may process card information, payment credentials, billing information, transaction identifiers, or related financial information.

We do not necessarily receive or store complete payment card details ourselves.

Account Information

If customer accounts are available, we may process account credentials, account preferences, saved information, and order history associated with the account.

Device and Technical Information

When you access our website, certain technical information may be collected automatically, such as:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Website interactions;
• Referring URLs;
• Approximate location derived from technical information;
• Cookie identifiers; and
• Session information.

Customer Communications

If you contact us, we may retain your message and related information in order to respond to your enquiry and maintain appropriate business records.

3. How We Collect Personal Information

Personal information may be collected:

• Directly from you;
• During checkout;
• When you create an account;
• When you contact customer service;
• When you subscribe to marketing;
• Through cookies and similar technologies;
• Through Shopify;
• Through payment providers;
• Through delivery and fulfilment partners;
• Through analytics and security providers; and
• Through other service providers used to operate our store.

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders;
• Processing payments;
• Confirming purchases;
• Arranging shipping and delivery;
• Providing order tracking;
• Handling returns and refunds;
• Responding to customer enquiries;
• Preventing fraud and misuse;
• Maintaining website security;
• Operating customer accounts;
• Maintaining business and transaction records;
• Improving our website and services;
• Understanding how customers use our store;
• Complying with legal obligations;
• Enforcing our Terms of Service;
• Resolving disputes;
• Protecting our rights and those of customers; and
• Sending marketing communications where permitted.

We will not intentionally use personal information for an unrelated purpose where doing so would be prohibited by applicable law.

5. Shopify

Our online store is hosted and supported using Shopify ecommerce technology.

Shopify may process personal information in connection with providing ecommerce, checkout, security, hosting, analytics, customer privacy, and related platform functionality.

Shopify's own handling of information is subject to its applicable privacy documentation and contractual arrangements.

6. Disclosure to Service Providers

We may disclose personal information where reasonably necessary to organisations that assist us in operating the store, including:

• Shopify;
• Payment processors;
• Financial institutions;
• Delivery and logistics providers;
• Fulfilment providers;
• Cloud and hosting providers;
• Customer service providers;
• Analytics providers;
• Fraud-prevention and security providers;
• Marketing and advertising providers where permitted;
• Professional advisers; and
• Other technology providers.

These organisations may process information only to the extent necessary for the relevant services or as otherwise permitted by applicable law and their own legal obligations.

7. Legal Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal processes;
• Cooperate with courts, regulators, or law enforcement where legally required;
• Investigate suspected fraud;
• Protect our legal rights;
• Protect customers or third parties;
• Enforce contractual obligations; or
• Facilitate a legitimate sale, restructuring, or transfer of business assets, subject to applicable law.

8. International Processing

Some technology, payment, logistics, or other service providers may operate in countries outside Australia.

Accordingly, personal information may in some circumstances be processed or stored outside the country in which the customer resides.

Where applicable law imposes requirements regarding overseas disclosures or international processing, we will seek to handle such information consistently with those requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Keep products in shopping carts;
• Support secure checkout;
• Remember settings;
• Prevent fraud;
• Measure website performance;
• Understand website traffic;
• Improve user experience; and
• Support advertising or marketing functions where permitted.

Customers may be able to manage certain cookies through browser settings, Shopify-supported privacy controls, or other consent tools available on the website.

Disabling essential technologies may affect website functionality.

10. Marketing Communications

Where permitted by law, we may send promotional communications to customers who have consented or where another lawful basis for the communication exists.

Marketing emails will provide an appropriate method for unsubscribing where required.

Customers may also contact info@aestheticroomcorex.shop to request removal from promotional communications.

Transactional messages concerning orders, payments, deliveries, security, customer service, or other non-promotional matters may still be sent when necessary.

11. Information Security

We use reasonable administrative, organisational, and technical measures designed to protect information from unauthorised access, misuse, alteration, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials and should notify us if they believe their account or information has been compromised.

12. Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy;
• Complete transactions;
• Provide customer support;
• Maintain financial and business records;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements; and
• Meet legal, accounting, or regulatory requirements.

Information may subsequently be deleted, anonymised, or securely archived where appropriate.

13. Access and Correction

Subject to applicable law, customers may request access to personal information we hold about them or ask us to correct information that is inaccurate, incomplete, or out of date.

Requests can be sent to:

info@aestheticroomcorex.shop

We may need to take reasonable steps to verify the identity of the person making a request before releasing or changing personal information.

14. Privacy Complaints

If you have concerns regarding our handling of personal information, contact:

info@aestheticroomcorex.shop

Please provide sufficient information to enable us to understand and investigate your concern.

Where applicable, individuals may also have the right to make a complaint to an appropriate privacy regulator, including the Office of the Australian Information Commissioner.

15. Children's Privacy

Our website is intended for general online shopping and is not designed for unlawful collection of personal information from children.

Parents and guardians should supervise minors when using online shopping services.

If we become aware that personal information has been collected from a child in circumstances where valid consent was legally required but not obtained, we may take reasonable steps to delete or otherwise address the information.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites.

Customers should review the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect:

• Operational changes;
• Technology changes;
• Legal or regulatory developments;
• Changes to our service providers; or
• Changes to our privacy practices.

The revised policy will be published on aestheticroomcorex.shop with an updated effective date where appropriate.

18. Contact

For questions about this Privacy Policy or our handling of personal information:

aestheticroomcorex.shop
Email: info@aestheticroomcorex.shop