Refund policy

Thank you for shopping with aestheticroomcorex.shop.

This Return and Refund Policy explains our voluntary return arrangements and the procedures that apply when customers receive faulty, damaged, incorrect, or otherwise non-compliant products.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL) or other applicable consumer protection legislation.

1. Australian Consumer Law Rights

Products sold to Australian consumers come with consumer guarantees that apply automatically where required by law.

If a product fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund, cancellation, compensation, or another remedy depending on the nature and seriousness of the problem.

Our voluntary 30-day change-of-mind return period described below is separate from these statutory rights.

A statutory claim regarding a faulty or non-compliant product will not automatically be rejected simply because more than 30 days have passed since delivery.

2. 30-Day Voluntary Change-of-Mind Returns

In addition to any statutory rights, aestheticroomcorex.shop allows eligible products to be returned for change of mind within 30 days after delivery.

To qualify for a voluntary change-of-mind return, the product must generally:

• Be returned within 30 days after delivery;
• Be unused and in substantially the same condition in which it was received;
• Be unworn and unwashed where applicable;
• Include original tags, accessories, manuals, components, and packaging where reasonably possible;
• Not show signs of misuse, damage, alteration, or excessive handling; and
• Be accompanied by sufficient proof of purchase.

Customers should contact info@aestheticroomcorex.shop before sending a voluntary return.

We will provide applicable return instructions after reviewing the request.

3. Items Not Eligible for Voluntary Change-of-Mind Returns

Unless otherwise required by law, the following products may be excluded from voluntary change-of-mind returns:

• Personalised or customised products;
• Products made specifically to a customer's specifications;
• Gift cards;
• Downloadable or digital products once supplied;
• Products that cannot reasonably be returned for hygiene or health reasons after being opened or used;
• Products damaged through customer misuse;
• Products materially altered after delivery; and
• Products specifically identified before purchase as final sale or non-returnable for change-of-mind purposes.

These exclusions apply only to voluntary returns. They do not remove rights relating to faulty, unsafe, incorrectly described, or otherwise non-compliant goods where Australian law provides a remedy.

4. Faulty, Damaged, Defective, or Incorrect Products

Please contact us if an item:

• Arrives damaged;
• Is defective or faulty;
• Is materially different from its description;
• Is missing important parts;
• Is not of acceptable quality where required by law;
• Is not fit for a disclosed purpose where the applicable consumer guarantee applies; or
• Is different from the item ordered.

Contact us at:

info@aestheticroomcorex.shop

Please include your order number, a description of the problem, and any useful supporting information.

Photographs or videos may help us assess physical damage or an incorrect item more quickly. However, we will not use an unreasonable evidence requirement to remove a customer's statutory consumer rights.

5. Major Problems

Where a product has a major problem for the purposes of applicable Australian Consumer Law, the customer may have the right to reject the product and choose between a refund and replacement, subject to the requirements of the law.

Examples may include circumstances where a product is substantially unfit for its normal purpose, significantly different from its description or sample, unsafe, or affected by a problem serious enough that a reasonable consumer would not have purchased it had they known about the problem.

Any remedy will be determined according to the circumstances and applicable law.

6. Minor Problems

Where a problem is not major, we may be entitled to provide an appropriate remedy such as repair within a reasonable period where permitted by law.

If a minor problem cannot be remedied within a reasonable period, additional rights may become available to the customer under the Australian Consumer Law.

7. Return Authorisation

For efficient processing, customers should contact us before returning a product.

After reviewing the request, we may provide:

• Return instructions;
• A return reference or authorisation;
• Information about the appropriate return destination; and
• Information regarding return shipping responsibility.

Because fulfilment locations may differ, customers should not send a return to an address appearing on a shipping parcel unless we have confirmed that address as the appropriate return location.

Failure to obtain voluntary return authorisation does not remove mandatory rights available under applicable consumer law.

8. Return Shipping Costs

For an approved voluntary change-of-mind return, the customer is generally responsible for the cost of returning the product unless we expressly agree otherwise.

For faulty, incorrect, damaged, or non-compliant products, return shipping costs will be handled in accordance with applicable consumer law. Where we are legally responsible for reasonable return costs, we will provide an appropriate solution, such as a prepaid return method or reimbursement of reasonable return expenses.

Customers should contact us before paying significant return shipping costs for a faulty product.

9. Inspection of Returned Products

When a product is returned, we may reasonably inspect it to confirm:

• The identity of the product;
• Its condition;
• The reported fault;
• Whether all relevant components are included; and
• Whether the return qualifies under this policy or applicable law.

An inspection will not be used to unreasonably delay or deny a remedy to which a customer is legally entitled.

10. Refund Processing

Once a return has been received and approved for refund, we will initiate the refund to the original payment method whenever reasonably possible.

We generally aim to initiate approved refunds within 5 business days after the return has been assessed.

Banks, credit card issuers, payment processors, and financial institutions may require additional processing time before the refunded amount appears in the customer's account.

If an approved refund does not appear after a reasonable period, customers should first check with their payment provider and may then contact us at info@aestheticroomcorex.shop.

11. Original Shipping Charges

Standard shipping on all orders from aestheticroomcorex.shop is free.

Accordingly, there is normally no standard outbound shipping fee to refund.

Any special or additional delivery service voluntarily purchased by a customer, if offered, may be treated separately except where applicable law requires otherwise.

12. Exchanges

Where appropriate and stock is available, we may offer an exchange as an alternative to a refund.

Customers requesting an exchange should contact info@aestheticroomcorex.shop.

If the replacement product is unavailable, we may provide another appropriate remedy, including a refund where required or agreed.

13. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not entered fulfilment or dispatch.

Once an order has been dispatched, cancellation may no longer be operationally possible and the customer may need to follow the applicable return process after delivery.

Nothing in this section limits any statutory cancellation or refund right that applies in a particular circumstance.

14. Refused or Undeliverable Parcels

If an order is returned because the customer refused delivery, provided an incorrect or incomplete address, or failed to collect the parcel, we will review the circumstances before determining whether the order can be resent or refunded.

This does not affect remedies where the failure to deliver resulted from circumstances for which we are legally responsible.

15. Proof of Purchase

We may request reasonable proof of purchase, such as:

• Order confirmation;
• Order number;
• Payment confirmation;
• Email address associated with the purchase; or
• Other reasonable evidence demonstrating that the item was purchased from aestheticroomcorex.shop.

16. Sale and Promotional Products

A discounted price does not remove statutory consumer guarantees.

Products designated as final sale may be excluded from voluntary change-of-mind returns, but customers retain any non-excludable rights that apply to faulty or non-compliant goods.

17. Contact Us

For returns, refunds, exchanges, faulty products, or other concerns, contact:

aestheticroomcorex.shop
Email: info@aestheticroomcorex.shop

We encourage customers to contact us promptly so that we can review and resolve the matter as efficiently as possible.

Compliance basis: The ACCC confirms that Australian consumer guarantees cannot be removed by store policies; remedies depend on the nature of the problem, while businesses generally do not have to provide refunds merely because a consumer changes their mind.