Shipping policy

Thank you for shopping at aestheticroomcorex.shop.

This Shipping Policy explains how we process, ship, track, and deliver orders placed through our online store.

1. Free Standard Shipping

All orders placed through aestheticroomcorex.shop receive free standard shipping.

There is no minimum order value required to qualify for our standard free shipping service.

Customers will not be charged a standard shipping fee for ordinary orders placed through our website.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This estimate applies from successful order confirmation and is intended to include ordinary order processing and transportation time.

Delivery estimates may vary where circumstances outside ordinary operations affect transportation.

3. Possible Delivery Delays

Although we aim to deliver orders within the stated timeframe, occasional delays may occur because of circumstances including:

• Carrier delays;
• Severe weather;
• Natural disasters;
• Public holidays;
• High seasonal shipping volumes;
• Transportation disruptions;
• Customs or border processing where applicable;
• Incorrect or incomplete delivery information;
• Security checks;
• Remote delivery destinations; or
• Other circumstances outside our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to provide appropriate information to the affected customer.

Nothing in this Shipping Policy excludes rights available under the Australian Consumer Law where products are not supplied within an agreed or legally required period.

4. Order Confirmation

After successfully submitting an order, customers should receive an order confirmation through the contact information provided during checkout.

Customers are responsible for reviewing the confirmation and promptly notifying us if important information is incorrect.

For assistance, contact:

info@aestheticroomcorex.shop

5. Shipping Address

Customers must provide a complete and accurate shipping address.

Please carefully review:

• Recipient name;
• Street address;
• Apartment or unit number;
• Suburb;
• State or territory;
• Postcode;
• Country; and
• Relevant contact information.

If you notice an error after submitting an order, contact us immediately.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once fulfilment has begun.

6. Tracking Information

Where tracking is available, tracking information may be sent after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives shipment data.

Customers should allow reasonable time for carrier systems to update.

7. Split Shipments

An order containing multiple products may occasionally arrive in more than one parcel.

This can occur because products are stored or fulfilled from different facilities or because carriers process parts of an order separately.

Customers will not be charged additional standard shipping fees because an order is divided into multiple shipments.

8. Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on their operating procedures.

Where delivery cannot be completed, a parcel may be:

• Taken to a collection point;
• Held at a carrier facility;
• Scheduled for another attempt; or
• Returned to the sender.

Customers should monitor available tracking information and follow reasonable carrier instructions.

9. Incorrect or Incomplete Address

If an order cannot be delivered because a customer supplied materially incorrect or incomplete delivery information, please contact us.

Where a parcel is returned, we will review whether it can be resent or refunded.

Additional costs caused solely by customer-provided incorrect address information may be the customer's responsibility where permitted by law.

10. Lost Packages

If tracking information indicates that an order has not arrived within a reasonable period after the expected delivery timeframe, please contact:

info@aestheticroomcorex.shop

Include your order number and available tracking information.

We may investigate the shipment with the relevant delivery provider before determining the appropriate resolution.

Where applicable law requires replacement, refund, or another remedy, we will provide that remedy.

11. Packages Marked Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location;
• With other members of the household;
• With building reception or management;
• With neighbours where appropriate; and
• With the delivery carrier.

If the parcel remains missing, contact us so that we can review the available delivery information.

12. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible at:

info@info@aestheticroomcorex.shop

Please provide your order number and a description of the damage.

Photographs of the parcel and damaged product may help us investigate the matter, but requesting such photographs does not remove any rights customers may have under applicable Australian consumer law.

13. Incorrect Products

If you receive a product different from the product ordered, please contact us.

We will review the order and provide an appropriate solution, which may include replacement, return instructions, or refund as applicable.

14. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible at:

info@aestheticroomcorex.shop

We will make reasonable efforts to cancel an order that has not yet entered final fulfilment or dispatch.

Once the parcel has been dispatched, cancellation may not be operationally possible and the applicable return process may need to be followed.

15. Delivery Responsibility

We use delivery and logistics providers to transport orders.

We remain committed to dealing appropriately with customers where delivery problems occur.

Nothing in this Shipping Policy is intended to transfer responsibility to a courier where doing so would unlawfully remove a customer's rights against us as the seller.

16. International or Cross-Border Fulfilment

Depending on inventory availability and fulfilment arrangements, some products may be dispatched through logistics facilities located outside the customer's immediate region.

This can affect routing and tracking updates but does not alter our stated standard delivery estimate or mandatory customer rights.

17. Customs and Border Delays

Where a shipment passes through customs or border processing, additional inspections or processing may occasionally affect delivery times.

We do not control governmental or customs processing times.

However, any contractual or statutory rights relating to supply and delivery continue to apply according to applicable law.

18. Delivery During Peak Periods

During major sales campaigns, holidays, promotional events, or periods of unusually high order volume, carriers may experience additional demand.

We will continue to make reasonable efforts to meet our published delivery expectations and communicate material issues where appropriate.

19. Returns After Delivery

If you receive an order and wish to return it, please review our separate Return and Refund Policy.

Our voluntary change-of-mind arrangements are separate from rights relating to faulty, damaged, incorrect, or non-compliant goods under applicable consumer law.

20. Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where the law provides a customer with greater rights than this Shipping Policy, those statutory rights apply.

21. Shipping Policy Changes

We may update this Shipping Policy to reflect operational, carrier, legal, or service changes.

Changes will be published on aestheticroomcorex.shop.

Orders already placed will be handled fairly according to the terms applicable to the transaction and any mandatory legal requirements.

22. Contact Us

For shipping, delivery, tracking, lost parcel, damaged parcel, or address enquiries, contact:

aestheticroomcorex.shop
Email: info@aestheticroomcorex.shop

Please include your order number whenever possible.

Shipping summary:
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days

Compliance basis: Shopify recommends publishing clear shipping information including delivery expectations, costs and procedures, while Australian consumer protections continue to apply where products are not supplied as required.